Scott Hays of Epicor Discusses how ERPs Can Change a Business
Choosing the right ERP can fundamentally change a business for the better. It’s something we’ve noted before, and something that was recently echoed in an interview by Scott Hays, SVP of Marketing at Epicor.
The prevalence of interconnected technology in everyday lives – and everyday business – has changed how companies function, and what customers expect. While the seeming omnipresence of technology may make us numb to new and useful software, it is critical, Hays says, not to take useful tools for granted.
“How do we take advantage of all the data and capabilities that can now be...packaged into a very small unit of work, a very small interface...? I get really excited about what we can put in the hands of customers and in the hands of employees.”
Asking how your business can take advantage of novel technology has never been more relevant in relation to ERPs. New levels of configurability offered by SaaS and cloud-based ERPs now permit larger corporations to function more nimbly, while ERP software for small businesses has evolved into an incredibly powerful avenue for growth. As Hays says, “It’s important to embrace it.”
But while cloud-based ERP technology unlocks many doors for small businesses, there is often confusion around just how to push past those thresholds. Investment funding is always a factor, but integration concern is another common deterrent.
Many companies are comfortable with legacy systems, while others are paralyzed by the fear of encountering implementation issues that can arise from taking on a SaaS ERP. Adopting a new system that will change daily operations in key departments, like sales and reporting, is an intimidating prospect, but an absolutely worthwhile one, if approached correctly. But how do you go about revolutionizing critical operations?
“Listen to your employees,” advises Hays. They are the ones that use the ERP software solutions that support your business, and they are the ones that need to be comfortable using it. Taking their input and using it to configure your ERP will not only get staff on board with the change, but also ensure that any changes will lead to positive results.